Hilton: Director, Global Marketing Content Operations and Account Management in Virginia, US

Director, Global Marketing Content Operations and Account Management

This role will be responsible for leading our operations, account management, and production teams with a focus on collaboration, disciplined project management, and process consistency.

You will lead a team of global operations, account managers, and producers to streamline the delivery of campaign content deliverables. You will be responsible for leading the people, practices, and processes that allow our teams to scale operations successfully, driving operational innovation, consistency, and cost management.

You will lead the team to help achieve Hilton’s marketing and loyalty goals through a comprehensive understanding of company objectives and performance metrics. You will build and grow strong senior-level relationships with cross-functional partners and represent the Marketing Content, Media, and Partnership team’s perspective, goals, and business model. You will partner closely with the other team leads who oversee brand strategy, creative concepting, and design.

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Key Responsibilities

• Lead our account, operations, and production teams to deliver effectively and efficiently in support of our global Marketing and Loyalty goals
• Identify and grow top talent for account management, operations, and production teams with the ability to match resources with organizational needs
• Build cross-functional relationships in order to understand strategic objectives, develop scope and alignment on the level of effort required, and effective cost management
• Lead the account and production teams to effectively manage creative execution across multiple lines of business, establishing consistent workflow processes, scoping, project tracking, reporting metrics
• Mentor and develop the team to function as strategic creative advisors, and strong project managers to deliver effectively and build strong partner relationships
• Play an active role in team member recruitment, retention, and professional development plans
• Develop and maintain external agency and freelance roster, partnering across Marketing and Loyalty to develop RFPs, solicit competitive bids, and ensure adherence and accountability to our procurement process.
• Develop and leverage existing workflow processes, tools, and technology to enable capacity and time tracking, file sharing, and effective delivery
• Partner with our Hilton Finance team for department budget oversight, tracking monthly and quarterly spending, providing input into quarterly budget forecast reports
• Stay updated on Hilton business and the competitive landscape, including industry, target audience, and marketplace changes